Landpark provides the kind of technical support that will help your organization address the most complex operational requirements.
Active support for improved client assistance.
By choosing our standard maintenance contract, Landpark® clients benefit from dedicated technical support. You are guaranteed that your calls will be efficiently taken care of by our hotline who will go out of their way to provide their expertise. Our maintenance contracts bring you all the benefits of quality service: Landpark® offers first-rate technical support in order to meet your operational needs
1/ Our standard maintenance contract.
Our technical support web site provides software updates, patches, proactive email assistance, and online documentation. Product white papers, best practices, detailed feature descriptions and usage tips are examples of the resources that are available online.
You will be notified of software updates at all times.
You will also be able to create an unlimited number of incidents and contact our hotline during local office hours.
Incidents are submitted and processed on our technical support web site. Incident tickets are created online and queued until an adequate fix is provided.
More importantly, clients that require emergency assistance may contact our hotline to report their issue and receive expert advice.
We also offer free refresher training covering our newest product features. Our refresher courses allow our clients to maximize their investment in Landpark products.
2/ Our "Special Enterprise" maintenance contract.
For those services that fall outside of our standard support contract, we provide an "Special Enterprise" contract in order to match more specific requirements. Clients that have purchased Special Enterprise contract are entitled to priority technical support.
This contract involves the following:
SQL query design,
Custom code development,
Advice regarding network configuration for Landpark Helpdesk,
Configuring physical or virtual servers,
Landpark Helpdesk homepage customization,
Installing SQL Server/Oracle,
Configuring a server or an application's network permissions,
Reinstalling Landpark products (outside standard updates and/or a specific installation contract),
Configuring SMTP/POP access,
Configuring messaging servers/software for proper email function with Landpark Helpdesk and Helpmail,
Configuring permissions in SQL Server or Oracle,
Installing and configuring database drivers/providers for proper access by Landpark software,
Any requests regarding browser configuration/permissions/compatibility on client computers,
Microsoft .NET framework installation and configuration,
Microsoft .NET authorization and permissions,
Any requests regarding database inconsistencies, configuration or locale settings.
Our Enterprise Support contracts are renewable annually, and reserved for companies that need a wider range of services, additional flexibility and premium technical.